Return Policy - ONSRA Electric Skateboards
RETURNS:
We accept returns on all new and unused products up to 7 days from the date the product was delivered. If 7 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. We accept returns of new, unworn, unused, unwashed, and undamaged items within 7 days of delivery. We suggest that each customer save the original box and packaging material in case the need for return. Please note that you will need to pay for shipping your product back to us.
REFUNDS:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Electric Skateboards can be returned after 7 days for the following conditions:
- Shipping Fee
- Shopify Fee 1%
- PayPal or Stripe Fee 4%
- Damages and scratches (each scratch $50 or €50)
- Wheels: We can't use them anymore and they will be charged with the websites prices.
If a skateboard is completely new and not used at all we will charge:
- Shipping Fee
- Shopify Fee 1%
- PayPal or Stripe Fee 4%
If your skateboard didn't ship yet:
- Shopify Fee 1%
- PayPal or Stripe Fee 4%
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
info@onsra.com